Go beyond monitoring. Understand the context behind every conversation with AI-driven insights.
Has anyone tried the new #ListenIQ dashboard? The analytics are insane! 🚀
Customer support needs to be faster. Waiting 2 days for a reply is not okay.
"Spike in positive mentions correlated with the release of v2.0 feature set."
Monitor conversations across multiple platforms with advanced filtering, segmentation, and smart categorization to uncover the insights that matter most to your brand.
Track mentions across social media platforms, blogs, news sites, forums, websites and more simultaneously in real time.
Monitor specific social media handles, branded keywords and custom keywords with absolute precision.
Filter by mention type (Comments, Mentions), Sentiment, custom Tags, and over 7+ languages.
Don't waste hours manually sorting through mentions. Our AI automatically organizes conversations into actionable categories, allowing your team to prioritize what matters most.
High-intent purchase enquiries
Technical help requests
Urgent reputation risks
Potential customer questions
"I'm having trouble connecting my API key. Any help?"
"Pricing for the enterprise plan looks great. Can I book a demo?"
"The new update is buggy. My dashboard keeps crashing!"
"Does your tool integrate with HubSpot or Salesforce out of the box?"
Respond to customer inquiries, mentions, and comments in real-time. Define rules based on triggers like keywords, channel source, and detected sentiment to send automated responses or let AI draft tailored replies that keep response times down.
Configure granular conditions to match incoming messages by platform, key phrases, or detected sentiment categories.
Let our advanced AI generate custom, context-aware responses that match your brand's voice perfectly, ready to send immediately.
Set strict threshold rules to auto-approve safe replies, while routing complex queries or negative sentiment flags to agents.
"Hey, what is the monthly cost for the Enterprise package? Looking for 15+ seats."
Stop hunting for patterns. Our AI identifies clusters of related topics and keywords automatically, revealing the underlying trends that standard keyword tracking might miss.
Grasp what your audience is talking about most with high-impact visual word clouds. Our AI identifies the most frequent keywords and emerging topics instantly.
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Don't just watch trends happen. Analyze topic growth speed in real-time to identify viral potential early and stay ahead of the curve.
Get notified the moment a topic starts trending with real-time updates.
Know immediately if public perception turns positive or negative.
Monitor engagement patterns and conversation momentum in real time.
AI-driven analysis of conversation volume spikes and speed.
Forecast how a topic will perform in the next 24 hours.